How Wallet Records Fit This Policy
Our Privacy Policy covers the details needed to create and protect your account, including your phone number, verification status, login events, device signals and support messages. When you use DANA, OVO, GoPay or QRIS, we retain relevant transaction references and status details so we can match
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a wallet event to your account without asking for unrelated wallet credentials. Bank transfer and virtual account records may also include a reference number, amount and confirmation time. We use this information for account access, payment checking, fraud prevention and policy administration, not for unrelated purposes.
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You can ask us to explain a record, correct an inaccurate detail or request removal where retention is not required. Access to the service and any data request depends on local law, and where local law permits we respond through the account support route.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.